Privacy Policy

1. Who We Are

InsurConnect, a service of ACE Agents, Inc. ("we," "our," or "us"), operates an insurance agency directory available at contact.insurconnect.ai and at insurconnect.ai. InsurConnect is a digital directory. We are not an insurance agency, producer, or licensed seller of insurance. We do not solicit, negotiate, or sell insurance.

2. Information We Collect

When you submit a contact-request form ("Request Contact" / "Direct Book") we collect:

• First name, phone number, email address, ZIP code
• Insurance product of interest (auto, home, renters, etc.)
• The agency or agencies you selected to receive your request
• Your consent timestamp, the exact text of the consent shown to you, and the label of the button you clicked
• Your IP address and browser user-agent (audit trail)

We may also automatically collect anonymous request logs (IP, timestamp) used solely for rate limiting and abuse prevention.

We do not collect Social Security numbers, driver license numbers, full vehicle identification numbers, or insurance-policy claim history through this site. Any such information you share with the agency you select is governed by that agency's privacy practices, not ours.

To prepare your quote, we share the details you enter (including name, contact information, date of birth, address, and vehicle/driver information) with Libertas Insurance, a licensed Texas agency, via its quoting system. Address suggestions are provided by Google.

3. How We Use Your Information

• To deliver your contact request to the insurance agency or agencies you explicitly selected
• To send you a confirmation email summarizing what you submitted and to whom
• To allow our partner-agency intake service (SuperJ, operated by Libertas Insurance) to call or text the consumer when the consumer has opted in to that routing
• To audit consent and detect duplicate submissions (24-hour window on phone+ZIP)
• To prevent fraud and abuse

We do not sell, rent, or share your personal information with third parties for their independent marketing purposes.

4. TCPA / Consent for Calls and Texts

When you click a contact-request button, the page displays the exact list of parties who may contact you and the contact methods authorized (call, text, email, AI-generated voice). Your click constitutes prior express written consent under 47 U.S.C. § 227 (TCPA) for the parties listed at the time of click. Consent is not a condition of purchasing any product.

You may revoke consent at any time by replying STOP to any text message, by saying "stop" on a recorded call, or by emailing support@insurconnect.ai. When you revoke, we mark all of your consent records inactive and notify the receiving agency.

Text messaging. Text messages are a separate, optional opt-in. The request form carries its own unchecked checkbox for SMS; you can submit the form and be connected with a licensed agency without agreeing to receive texts, and agreeing to texts is never a condition of purchasing anything. If you do opt in, you may receive texts about your request — confirmation that we received it, the licensed agency you were referred to, information that agency still needs, and status updates. Message frequency varies based on your request activity. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Opting out of texts does not withdraw any other consent you gave, and you can also opt out entirely using the methods above.

Mobile information. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. When you ask to be connected with a licensed insurance agency, we share the contact information you provided with that agency solely to fulfill your request.

5. Lead Routing and SuperJ

When you submit a request, we send the lead to the agency you selected. If you have opted in to receive contact from our paid partner agency, we also notify that partner. If you have authorized voice contact, our partner intake service (SuperJ, a brand of Libertas Insurance) may place a call to connect you with the agency you selected. Calls may be recorded for quality assurance and consent verification, with notice given at the start of the call.

6. Paid Placement Disclosure

Some agencies listed on InsurConnect pay a fee for enhanced placement, gold-tier styling, or partner-tier lead routing; others are listed for directory purposes only based on public Texas Department of Insurance license data. Paid placement does not impact the accuracy of your quotes or the agencies available to you. The pricing model is a flat monthly subscription, not per-lead compensation.

7. Data Sources for Agency Listings

Agency and agent listings are generated from publicly available Texas Department of Insurance (TDI) license data, supplemented with web-crawled carrier and contact information. We do not warrant that any specific listing is current. Always verify license status directly with TDI before transacting.

8. Data Retention

Lead submissions and consent audit records are retained for a minimum of seven (7) years to satisfy federal TCPA statute-of-limitations and Texas DTPA exposure. Recorded call audio (when available) is stored with object-lock immutability and the same retention. Rate-limiting logs are kept for up to 24 hours.

9. Your Rights (Texas Residents)

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to know what personal data we hold, request deletion (subject to legal-hold exceptions for active lead audits), correct inaccurate data, and opt out of certain processing. To exercise these rights, email support@insurconnect.ai.

Residents of California, Virginia, Colorado, and other states with parallel privacy laws may have additional rights and should contact us for jurisdiction-specific handling.

10. Cookies, analytics, and functional storage

Analytics and tracking. InsurConnect uses Vercel Analytics, a first-party, cookieless tool that records aggregate page-view counts using a hashed visitor identifier. The identifier cannot be reversed to your name, email, or any other identifying information. Vercel Analytics does not set cookies.

Functional cookies. We use two small functional cookies that we only set if you explicitly visit a debug or A/B-test URL: card_version (a UI variation toggle) and demo_mode (an internal debug flag). Neither cookie contains personal information, and neither is used for advertising or tracking across other sites.

Funnel analytics.When you interact with elements on an agency profile (such as clicking "Reveal Contact"), we record the click against an anonymous session identifier stored in your browser's local storage. The identifier is not linked to your name, email, phone, or any account. We use this only to understand which features consumers find useful in aggregate. To understand which content is helpful, we also measure how long a page stays open and visible in your browser, how far down the page you scroll, and which sections of the page appeared on screen. These measurements are recorded against the same anonymous session identifier and are used only in aggregate to understand what content is helpful — we do not use them to identify you individually. We do not record what you type, your mouse movements, or a replay of your visit. Separately, if you submit a contact request, our fraud-prevention screening may cross-reference the network address of that request with earlier browsing activity from the same address (see "Information We Collect" and "To prevent fraud and abuse" above).

Advertising measurement. When we run paid search advertising, we use the Google tag (Google Ads and, optionally, Google Analytics) to measure which ads lead to a contact request. This tag sets cookies and may record a Google click identifier (gclid) so a conversion can be attributed to the ad you clicked. We use it only to measure ad performance in aggregate; we do not use it to build advertising profiles or sell your information.

Social advertising measurement (Meta Pixel). When we run advertising on Facebook or Instagram, we use the Meta Pixel to measure which ads lead to visits and contact requests, and Meta may use pixel data to improve delivery of our ads on its platforms. The pixel sets cookies and may record a Meta click identifier (fbclid). We do not send Meta your name, email, phone number, address, or anything you type on this site — the pixel reports only that a page was viewed or that a contact request was completed. We also record the campaign tags on the link you arrived from (for example utm_source) against the same anonymous session identifier described above, so we can see which campaigns bring visitors in aggregate. You can limit ad tracking through your browser settings or Meta's own ad preferences; blocking the pixel does not affect any feature of this site.

Mobile information sharing.No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. When you request to be connected with a licensed insurance agent, we share the contact information you provided with that agent solely to fulfill your request. This mobile-specific commitment is separate from, and in addition to, the data-sharing practices described elsewhere in this policy. Full text-messaging terms (frequency, rates, STOP/HELP) appear under "Text messaging" above.

Lead submissions.If you submit the contact-request form, the information you provide (first name, phone, email, ZIP, product interest) is stored as described under "Information We Collect". The form itself collects affirmative TCPA-compliant consent before any submission.

11. Contact

For privacy questions or requests, email support@insurconnect.ai.