InsurConnect MCP Connector — Privacy Policy

1. What the Connector Does

The connector lets an AI assistant (such as Claude) search a curated directory of licensed P&C insurance agents and, with your consent, pass your contact details to a licensed agent or agency for follow-up. Coverage is currently limited to a pilot in Texas.

2. Information We Collect

Searching the directory collects no personal information about you. When you search for agents or view an agent's public profile, we process only the search conditions you provide (location such as ZIP or city/state, product line, carrier, language, minimum rating). We do not require or store your name or contact details to return search results.

We collect personal information only when you choose to be connected to an agent. To create a connection request you provide:

• Your name and contact details (phone number and/or email address)
• Your location (e.g. ZIP code) and the insurance product you are interested in
• Optional intake details relevant to your request
• Your explicit consent to be contacted, including the exact words of your affirmation, captured at the time of consent (TCPA-compliant consent record)

We do not knowingly collect personal health information through this connector, and the connector does not process payments or financial-account information.

3. How We Use Information

• To provide the service: to match you with relevant licensed agents and, with your consent, to hand your request to a licensed agent or agency so they can contact you by phone call or text message (which may include AI-generated voice calls), on the channels you consented to. Your email address is collected to manage your request and to identify duplicate requests; it is not used to contact you about your insurance request.
• To honor your contact preferences: to record and enforce consent and opt-out choices (including do-not-contact requests) across the channels you did or did not consent to.
• For legal and compliance purposes: to maintain a consent-lifecycle audit trail evidencing TCPA-compliant consent (what disclosure was shown, your affirmation, and any later revocation).

We do not sell your personal information, and we do not use it for advertising.

4. How Information Is Stored and Protected

• Search and profile queries store no consumer personal information.
• When you request a connection, your intake and contact details are stored to create and deliver the lead to the agent/agency you consented to.
• Phone numbers and email addresses are normalized and one-way hashed (SHA-256) for the purpose of enforcing do-not-contact preferences; raw contact details are retained only where necessary to deliver your request and to maintain the consent audit trail.
• Operational logs are scrubbed of contact details (PII is redacted by default).
• Some agent listings may receive paid or partner placement in search results (as disclosed in the InsurConnect Terms and main privacy policy); this does not change how your personal information is collected, used, stored, or protected.

5. How We Share Information

• With the licensed agent or agency you consent to. When you agree to be connected, we share your name, contact details, location, and request so a licensed agent can follow up. This is the core purpose of the connection and happens only after your explicit consent.
• With our lead-delivery and follow-up provider, SuperJ (a Libertas brand). After you consent, we route your connection request through SuperJ to deliver it to the agent or agency and to facilitate follow-up contact on the channels you approved. That follow-up may include AI-generated voice calls alongside live phone calls and text messages.
• With service providers that operate our infrastructure (e.g. database and hosting providers) under contractual confidentiality and data-protection obligations.
• When required by law, or to protect rights, safety, or to comply with legal process.

We do not otherwise share your personal information with third parties, and we do not share it for their independent marketing.

6. Your Choices and Opt-Out

• You can decline to be connected at any point; declining means no contact details are shared.
• You can revoke consent / opt out of further contact through the connector, or by replying STOP to a text or following opt-out instructions in any message. Opt-outs are recorded and enforced across the relevant contact channels.

7. Data Retention

We retain connection requests and consent records for a minimum of seven (7) years, or as long as necessary to deliver the service, comply with legal and regulatory obligations (including evidencing TCPA consent), resolve disputes, and enforce our agreements. Hashed do-not-contact records are retained to honor opt-outs on an ongoing basis.

8. Children's Privacy

The connector is intended for adults seeking insurance and is not directed to children. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

Questions or requests regarding this policy or your information: support@insurconnect.ai.